The freshest nursingwear on the planet

customer care

 

Domestic shipping (within the Continental U.S.)
We know you want to receive your order fast! Orders placed by 1pm EST ship the same day, from our warehouse in Toledo, Ohio. Our process is highly automated and efficient, so please review your order carefully before submitting it. Once your order gets sent to our warehouse it's difficult to make changes. We ship all US ground orders via FedEx SmartPost or UPS SurePost depending on the weight and destination of the package. Please note that both FedEx SmartPost and UPS SurePost are picked up by their respective companies and then handed off to USPS for final delivery. Please provide a delivery address that USPS can deliver to. Transit time is 3-8 business days.   

We also offer 2nd business day service within the continental US. This service is done via UPS Ground and FedEx Home Delivery, so please provide your ship to address accordingly. We will email you with your tracking number once your order ships. Please note that Milk Nursingwear cannot be held responsible for delays that may occur with third party shippers such as UPS and FedEx. 

Hawaii, Alaska, U.S. Territories, and Military Addresses
We ship all orders to these areas via USPS Priority Mail. When checking out, please make sure select this option to ensure the quickest delivery time as all other options will result in a delayed delivery by barge instead of air. Please note that expedited shipping services are not available for these locations. We will email you with your tracking number once your order ships.
 
International shipping:
We gladly ship to international destinations via USPS priority mail international. International customers are responsible for paying all local duties and taxes. Milk Nursingwear is not responsible for customs processes that may delay the delivery of your package beyond the typical timeframe of 14-21 days.  When selecting your shipping option at checkout, please be sure to select the correct country that you are shipping to so that there is not a delay in processing your order. We ship overseas with reliable shipping services of USPS International Priority Mail and Fedex International Economy. Occasionally there are delays in transit.  Milk Nursingwear cannot be held responsible for delays that may occur with third party shippers such as USPS and FedEx. We regret that we are not able to offer free shipping on exchanges outside of the U.S.
 
Shipping fees are as follows:
Value of order:
to the U.S.:
to Canada:
to all other countries:

 
$0 - $24.99
$5.95
$11.95                        $32.95                                            
$25 - $49.99
$7.95
$13.95                        $35.95                                           
$50 - $99.99$9.95$15.95                        $38.95                                            
$100 - $149.99$11.95$17.95                        $41.95                                           
$150 - $299.99
$13.95
$19.95                        $45.95                                            



For 2nd business day service within the continental US only, add $18 to the regular shipping fee.
*Expedited shipping services are not available for APO addresses. 
  
We want you to love your purchases from Milk.  If you wish to return something, simply mail back unworn, unwashed, clean items to us, in their original packaging with tags attached, within 60 days for a full refund (excluding your original shipping charge). Please include the completed return/exchange form as well. No advance return authorization is required. We will credit your credit card from the original purchase, minus your original shipping fees. Please allow up to 14 days from the time your return is received, to process your refund.  Please note that you are responsible for the shipping charges to send the items back to us. Occasionally we offer items marked as "Final Sale / No Returns or Exchanges" at deep discounts on our website.  These items cannot be returned or exchanged. Please note the following:
  • items must be returned in unworn, unwashed, clean condition, in their original packaging, with tags attached 
  • items must be returned within 60 days of purchase
  • we will process and refund your credit card within 14 days of receipt
  • items marked 'final sale/no returns or exchanges' cannot be returned or exchanged

If you would like to exchange an item(s) that you purchased for a different size or style, we will be happy to send the new item(s) out to you FREE of additional shipping charge, within the U.S. only.  However you are responsible for paying the postage to ship the original item(s) back to us. Please indicate on your return/exchange form what items you would like to exchange and for what.  Please allow up to 5 days from the time your exchange is received, to process it and ship out your new item(s).  If you need your items sooner, please indicate so on the return form, and we will do our best!
 
International customers please note that free shipping on exchanges only applies to orders being shipped to U.S. addresses.  We regret that we cannot ship out exchanges free of shipping charges outside of the U.S.  
 
Please ship all returns and exchanges back to our warehouse (not corporate office) address at:
 
Milk Nursingwear
5055 Enterprise Blvd.
Toledo, OH 43612
888-344-MILK (6455)
 
If you have any questions at all, please contact us at help@milknursingwear.com!
 
We accept Visa, Mastercard, and American Express. You may place your order online easily and conveniently 24/7. Your credit card will be charged at the time of order placement and we will ship your order, in most cases, within one business day.
 
We process orders very fast so please review your order carefully before placing it. It can be difficult to make changes to your order once it has been placed and sent to our warehouse. If you do have changes, please email us immediately at help@milknursingwear.com and / or call us at 888-344-MILK (6455). We cannot make any guarantees but we will do our best. 
 
If you need to cancel your order once placed, please contact us immediately at help@milknursingwear.com. We process and ship orders very fast (!), so if your order has already shipped you will be responsible for mailing it back to us as a return. Please note that we charge sales tax in the states of Georgia and Ohio.
 
To help find your correct size for Milk Nursingwear garments and bras, click here. For all other products and accessories, there is a size chart link on each item's page. Please contact us at help@milknursingwear.com if you need any help selecting your size.
 
We do not offer gift wrap or gift packaging at this time, but stay tuned as we will may add this feature soon. However if you are purchasing an item as a gift, you have the option of shipping it directly to the recipient, or shipping it to yourself. If you choose to ship directly to the recipient, you can enter a personalized gift message at checkout. There is a box that will prompt you for your message. Rest assured that we do not print prices on our packing slips so the recipient will not see the price.
 
Please click here to learn more about Milk's gift registry.
 
Milk appreciates your business and wants to reward you for shopping with us. Click here to learn how you can earn Milk Money rewards points to earn dollars of your next purchase.
 
You can shop at Milk Nursingwear online with confidence. Our credit card processor uses 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions. Industry leading encryption hardware and software methods and security protocols protect our customer information. We are fully compliant with the Payment Card Industry (PCI) Data Security Standard. Shopping at Milk Nursingwear is completely safe. If you have any questions or concerns, please contact us.
 
Milk Nursingwear respects your privacy. We will never share or sell your personal information or details with any outside person or company. We do not share or sell our email list, mailing list, or customer list.

Additionally, in order to improve your online experience at Milk Nursingwear, we have implemented the following Google Analytics Advertising Features: remarketing, demographic and interest reporting, DoubleClick integration, and impression reporting. Please note: personally-identifiable information will not be shared with Google Analytics. You can opt-out whenever you want.


Contact us:

Here is how you can reach us:
via phone at toll-free 888-344-MILK(6455) from 9am - 5pm EST, Monday through Friday
via snail mail at: 1801 Peachtree Street, Suite 300, Atlanta, GA 30309 (NOTE: This is our corporate address, not our warehouse. Please do not send merchandise returns back to this address).
email us: info@milknursingwear.com     call us: 888 344-MILK (6455)     1801 Peachtree Street, Suite 300, Atlanta, GA 30309     © 2008 milk nursingwear

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